If you want to reset your Fios TV, the process is quite simple. First, find the red reset button located on the back panel of your Fios TV Set-top Box. Hold down the ‘Power button’ on the Set-top Box until you hear a “beep”, indicating that the Set-top Box has been completely reset.
Once the beep is heard, wait 30 seconds before releasing the ‘Power button’.
The reset process should automatically restart the Fios TV. Once the welcome screen appears, follow the on-screen instructions to finish the setup process.
If the welcome screen does not appear after following the reset process, unplug the Set-top Box for 5 minutes and then plug it back in. Once the Set-top Box has been plugged back in, wait up to 5 minutes for the welcome screen to appear.
Once the welcome screen appears, follow the on-screen instructions to finish the setup process.
Why is my Fios TV Guide blank?
If your Fios TV Guide is blank, it’s likely due to an issue with your signal or an incorrect setting. The first step is to reset your set top box. To do this, unplug your set top box’s power cord from the wall or back of your set top box, wait 15 seconds, and then plug it back in.
Once your box has reset, check your signal strength by opening your Fios TV menu and going to Settings > General > Signal Strength. Make sure your signal is at its best and if not, try resetting your set top box again.
If that doesn’t work, it may be an issue with the guide’s TV programming information. Check to make sure that the correct physical address, zip code, and set top box type are selected in the guide settings.
You can open the TV programming settings by going to Settings > General > TV Programming. Once you have made sure all the correct information is there, try resetting your set top box one more time and check to see if your guide shows up properly.
If you’ve done all the steps above and your guide is still blank, please contact Fios Customer Service for help. Sometimes a technician will need to come to your house to check your signal and equipment.
How do I get my TV Guide back?
If your TV Guide is not appearing on your TV, the first step should be to check your TV settings to make sure it is configured to receive the TV Guide. Depending on your TV make and model, the settings may vary slightly.
In many cases, the TV Guide will be available on the TV’s main screen as one of the options, such as an icon in the lower left corner or as a popup when you press the ‘Info’ button on the remote control.
If it is not visible on your TV’s main screen you may need to access the TV’s menu system to make sure it is enabled.
If after checking the settings, the TV Guide is still not appearing on your TV, you may need to contact your TV service provider for help. They should be able to provide you with technical assistance to help you get your TV Guide back on your TV.
Why does my TV Guide say no information?
Since TV Guide is a programming listing device, it could be the result of a signal issue that’s causing it not to display any information. It could be an issue with the TV Guide device itself and it may need to be reset or replaced.
Additionally, it’s possible that the cable company or satellite provider is not providing the TV Guide programming in your area. Your provider should be able to provide you with more information on why the TV Guide says “no information”.
It could also be an issue with the data connection, which can usually be fixed by resetting the device. If the issue persists, it may be best to contact your provider or a TV service specialist to see if they can help you.
How do I change guide view on Fios?
Changing your guide view on Fios is actually a quite simple and straightforward process. First, press the Menu button on your Fios remote. Using the arrow keys, highlight Settings and press select. Next, highlight and select TV/Video and then highlight Guide.
You will now be able to customize your guide view. You can choose between standard or wide guide. You can also choose between lists, grids or other preferences available, depending on your type of STB.
Once you have selected your preferred view, press accept to save the settings and exit. That’s all there is to it!.
How do I call Verizon Fios customer service?
If you need to speak with customer service for Verizon Fios, there are several ways to contact them. First, you can call Verizon Fios customer service at 1-800-VERIZON (1-800-837-4966). If you are a current customer, you can use your My Verizon username and password to log into your account and start a chat session with a customer service representative.
You can also reach customer service via email or text message by texting “FIOS” to 611. Finally, if you prefer to speak with someone in person, you can locate your nearest Verizon store to make an appointment with a customer service representative.
What happened to the Science Channel on Fios?
The Science Channel has been removed from the Fios channel lineup, as the channel is no longer a part of Verizon’s broadcast package. Since July 8, 2020, the channel is no longer available for Fios customers, meaning Fios subscribers can no longer access the Science Channel with their Fios account.
The channel is now only available through Discovery or as an add-on through platforms like Hulu and Sling. This change has been made as a result of Verizon’s decision to drop the channel from its lineup due to changes that have been made to the broadcast-distribution deals for the channel.
As of now, there is no further information about the Science Channel’s future on Fios.
How do I get a live person on FIOS?
If you need to speak with a live person for your Verizon FIOS services, there are a few ways to go about it. First, you can contact the Verizon FIOS Customer Service Line at 1-800-VERIZON (1-800-837-4966), and speak to the automated system until you are given the option to speak to a representative.
If this option does not work, you can use the online chat feature or you can use the Twitter Direct Message feature. The Twitter Direct Message feature is the quickest way to reach a live person since you can expect to get an answer right away.
However, if you cannot get an answer through any of these methods, you can always try to reach a representative by visiting your local Verizon Wireless store. The store representatives should be able to assist you if the other methods do not work.
How do I talk to a live customer service representative at Verizon?
The first step to talking to a live customer service representative at Verizon is to call the company’s customer service phone number, 1-800-VERIZON (1-800-837-4966). You can call this number 24 hours a day, 7 days a week.
When you call, you’ll have the option of choosing from a range of customer service options, including tech support, billing inquiries, or general customer service questions. From there, you’ll be prompted to select a language option.
After that, you’ll be connected with a customer service representative. When you reach the customer service representative, they will be able to answer your questions, help resolve any technical or billing issues, and provide you with the advice and guidance you need.
If you are having trouble getting in touch with customer service, you can use Verizon’s online chat service or social media channels through Facebook Messenger and Twitter.
How do I speak to a live agent at Verizon?
Reaching a live agent at Verizon is easy. You can contact Verizon in the following ways:
1. Call or visit your local Verizon store. Verizon store representatives can help you with all of your account and product questions.
2. Go to the Verizon website. You can find a Chat or “Contact Us” option to speak with a live agent.
3. Text a keyword to 78000. You can text the keywords, “Global” or “Resume” to reach a live agent.
4. Call the Verizon customer service line at 1-800-VERIZON (1-800-837-4966). A live representative will answer to help with your needs.
Hopefully, one of these options helps you get in touch with a live representative.
Why is my Fios TV not showing picture?
If you are not seeing any picture when trying to view your Fios TV, there are a few things you can try to fix the issue.
First, check the power cable and make sure the TV is plugged in properly. Second, check all the cables that connect your Fios TV to the set-top box. These cables should all be securely connected to the correct ports.
If any of the cables are loose or not properly connected, that could be the reason for no picture.
You could also try cycling the power on your set-top box. On most Fios set-top boxes, there is a power switch on the back. Turn the switch off, wait a few seconds, then turn it back on. When the box fully boots up, you should see a picture again.
If none of these steps resolve the issue, contact Verizon Fios support. They’ll be able to diagnose the problem and help you get the issue resolved quickly.
Why are my Verizon channels not working?
If your Verizon channels are not working properly, there are several possible causes. First, ensure that your cable is properly connected to your TV and that your TV is on the right input. Next, try unplugging your devices, including your modem and router, and restart them to refresh your connection.
If that doesn’t work, check your account details online to make sure any applicable channel packs are still active. If that’s all in order and your Verizon channels still aren’t working, you may have an issue with your ISP or the channels themselves.
Contact Verizon customer service for more information or further assistance.
Where is the reset button on Fios box?
The reset button on a Fios box can be found on the back or the side of the device, near the bottom. It will look like a small hole with a red reset button inside – you can press this with a paper clip or something similar.
Once you press the reset button, the Fios box will turn off and reboot, so make sure it’s a good time to do this. The Fios box will take a couple of minutes to reboot before it’s ready to use again.
How do you reset a set top box?
Resetting a set top box typically depends on the type of box and brand you are using. Generally, there are two ways to reset a set top box – resetting the default factory settings of the box, or to reset it via the remote control.
To reset the default factory settings of the set top box, you must locate the reset button usually located on the back of the set top box. Depending on the brand, the button will be labeled ‘Reset’, ‘Factory Reset’, ‘Factory Defaults’ or may have a symbol like two arrows pointing in a circle.
Using a paperclip or something small, press and hold the reset button for 10 seconds. The set top box will then reset to its original settings and restart.
You can also reset the box using your remote control. This will vary depending on the brand and type of set-top box, however many have setup or reset options available that you can access using the remote.
You can typically access the setup options by pressing or pressing ‘Menu’, ‘Settings’, ‘Tools’ or other various options. Look for something like ‘Reset’, ‘Factory Reset’, ‘Factory Defaults’ in those menus.
Select that option, and then confirm the reset, and the box will then reset to the factory defaults, and reboot.
It is important when resetting a set top box not to unplug it from the power source, as this could corrupt the current settings and can also damage the box.
Why is my set-top box not working?
There are a variety of reasons why your set-top box might not be working properly. It is possible that the device may have a hardware or wiring problem, or that the software may require an update. It could also be a problem with the signal from your service provider or a failure of the box itself.
To narrow down the possibilities, start by checking the power source for the device, including the outlet and the power connection. Ensure that all connections are securely in place. Next, try rebooting the box, by unplugging it and then plugging it back in.
See if the issue occurs both on the internal menu as well as while watching TV. If the issue remains, try troubleshooting the wiring or signal, connecting another device where the set-top box was previously installed, or contacting customer service for your TV service.
Hope this helps you to figure out the issue with your set-top box and get it back up and running!
