The Home Depot Palm Coast Store in Palm Coast, FL 32137 (2024)

Great customer experience

Sandra / cashier stopped what she was doing to help me locate the types of work gloves would fit a smaller hand and directed me where to locate. She was alsoOur cashier and was very personable.

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Poorly trained staff and customer service

Was looking for a specific hose hanger found that there were over 30 in stock but they were on a shelve that was Within ladder reach, 5 feet away was the stores step ladder and when asked for help from the associate stated he has to pull down the entire pallet, get a forklift team over here and close off the aisle and could take over an hour for one part. I thought that was ridiculous, so I found a similar part but it was damaged, I am handy and said this part will work but it’s is missing a part. He stated to speak to customer service in order to purchase the damaged product. Left my other items and walked into the store and attempted to purchase a damaged product as they were out of stock of that specific item. I was offered a discounted price but was told that I had to go get my entire purchase in order for the customer service rep to honor the discount. I had a giant load of landscaping products in the garden center and when I explained that the customer service rep said it was store policy. I figured I’ll let them spend the money to ship the broken product back to the manufacture instead of making any money on it. This is indeed absurd as I can make a purchase and have a receipt and walk around with that product and purchase more goods as long as there is proof. In nowhere would this ridiculous statement from the customer representative by a policy in any business especially a multi billion dollar company such as Home Depot.

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The best

Perfect store that always meets my needs and with the best prices

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On-line ordering

Do NOT order online from Home Depot!! They can’t read nor do they give me what I ordered. Then dealing with customer service, the woman couldn’t speak in English to me.

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Shout out for FAS034

Extremely helpful, went overboard.

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Great Customer Service

Our favorite place to Shop for our Home

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Not a Good Experience!

Last 3 visits have not gone well. Store is a mess, and good luck trying to checkout. Never heard of a retailer putting up so many obstacles in taking my money (Registers are plagued w/ long lines and malfunctioning credit card machines). I understand why folks, while in line, gave up leaving their collected mdse for purchase sitting there in the cart. Waste of time! Palm Coast and St Augustine stores are as untidy as I've seen at any HD in the past.

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dishwasher

Had it installed, so far so good

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Helpful employees, clean and friendly

Employees are alway helpful , friendly and the store is clean

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12 Heavy Bags of Mulch

What a great experience at the back of the garden center. My 78 year old husband started to lift a bag of mulch and a nice young male employee noticed right away saying, "No, no, no. Don't lift that! I'll get it." He loaded 12 bags onto our cart and then into our car. We're very grateful. Awesome and pleasant service at Home Depot.

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